Amelia opened the envelope and straightened out the contents. Her eyes nearly bugged out of her head. Her credit card bill had a $10,000.00 charge on it. She blinked several times, perhaps hoping to clear her vision or the amount on the credit card invoice might disappear or include fewer zeros. How could that be? She didn’t even have a $10,000.00 limit on the card and she couldn’t help but wonder how it could have been processed and not been kicked out.
Never one to doddle, Amelia got on the phone immediately and began the lengthy process of finding out what had happened. Several operators and over an hour of frustration finally got results.
It was indeed a fraudulent charge, made in a city on the other side of the country at a store she’d never been to. The man on the other end of the phone was as stunned as she was, going by the pitch of his voice. “Mam, you won’t have to worry about this, we’ll fix it.” Following several more questions, he issued a new card and told her they were cutting up the existing one and she wouldn’t be able to use it. Her new card he was issuing would arrive in 4 or 5 days.
Although it had taken some time to correct, she was relieved they were on it, understood it wasn’t her charge and she hung up with a feeling of satisfaction.
A few days later, her new card arrived and she went through the process of accepting and assigning her codes. Since it was her grand mother’s birthday, she decided she’d buy a little bracelet she’d found on line that was the same periwinkle blue as her grand’s eyes and she knew she’d love it.
Order placed, she was able to have the gift delivered directly to her gran and since she wasn’t able to take time off work to drive there, it would have to do, along with a phone call of course.
Her gran never did get the present. The credit card company revoked the sale as they noted other charges already in place on a card no one has supposedly used.
Another hour of phone calls and they had re-issued another new card. When Amelia went to check the mailbox, not only was there a new card in it, there were four new cards, all containing her name and address. It never rained but what it poured, she concluded. She couldn’t help but sigh.